Upon placing your order you should receive a confirmation email. If for whatever reason you do not receive this email please contact us at firstname.lastname@example.org.
How long will it take you to receive your book?
Your order will be dispatched by airmail from Australia normally within 24 hours of receipt. The time taken for a title to reach you once it has been dispatched depends on where it is being sent.
Deliveries to metropolitan addresses in most countries will be made within 10 to 12 working days (from the working day following receipt of the dispatch email.) Deliveries outside metropolitan areas may take longer.
Deliveries to most metropolitan addresses within Australia should be made within 2-3 working days (from the working day following receipt of the dispatch email) . Deliveries to Perth, Darwin and regional centres in QLD, NSW, SA and TAS may take 3-5 working days. Remote areas may take longer.
If a title is temporarily unavailable due to high levels of demand, you will be advised of this on the web page. You may elect to place your order in the usual way, subject to a slightly longer delivery time.
What if my book does not arrive?
If your book does not arrive within a reasonable time please contact us at email@example.com. Be sure to quote your order number. We will attempt to determine what has happened to your order. If the shipment is lost through no fault of yours, our policy is to replace the lost item with another one.
Other delivery information
Your order is charged in full at the time your order is placed. Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we are unable to change any details once the order has been placed.